Call Us: 01673 85 75 00

Terms & Conditions

1. Placing an order
Orders can be placed on line via our website. Full payment is required at time of ordering. Please check your copy of the order carefully and let us know if any part is incorrect. All orders will be collated on the day they are ordered and baked fresh for you the following day. They will then be wrapped packaged and posted for you the next day.

Please note our baking days are Monday to Friday. If an order is placed on a Friday, Saturday or Sunday it will not be despatched until the Tuesday.

Shortcakes cannot accept responsibility for errors made during the ordering process by the customer.

2. Delivery of an order
It is the customers responsibility to ensure a complete and correct address is supplied along with a correct phone number for contact.

It is also the customers responsibility for there to be someone to accept delivery at the address. Shortcakes cannot accept responsibility for late or missing deliveries due to insufficient or incorrect information supplied, or because there is no one to accept delivery.

3. Consequential costs
Shortcakes will make every effort to fulfil your order correctly. In the unlikely event this does not occur, please note Shortcakes does not accept any responsibility for consequential costs incurred due to errors made with products supplied and delivered. This does not affect your statutory rights.

4. Cancellations
We can only guarantee a full refund of your order if we receive your order cancellation instructions 24 hours before posting time.

Any other cancellation refunds will be entirely at Shortcakes discretion.

5. Price Changes
Shortcakes reserve the right to make price changes without prior notice, but guarantee that no price increase will apply to any confirmed paid orders made by a customer for delivery on a date after which a price increase was made.

6. Customer satisfaction
We work hard at Shortcakes to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase or the standard of our service you received you should e.mail us and we will get back to you straight away. We will do all we can to rectify the problem.

7. Any offers we make are designed to be used independently, and are not available in conjunction with any other offer.

8. We deliver to anywhere in the mainland UK

9. All products may contain traces of nuts and we use fresh local eggs and the carrot cakes contain real carrots.